The complaint was marked as unresolved since the casino did not respond jest to the complaint thread and had not provided sufficient evidence. The issue państwa resolved successfully żeby our team, and the complaint was marked as ‘resolved’ in our program. He reached out to support but received no assistance and was frustrated with the situation. The complaint państwa resolved when the player confirmed that he had received his funds back.
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The player from Canada is dissatisfied that the casino confiscated his winnings after reviewing his gameplay. The player from Spain reports unauthorized deposit of 100 euros taken from his account by the casino. He had owo block his cards and face consequences jest to avoid further issues. Additionally, he found issues with a game freezing leading to losses. The player from Australia had submitted a withdrawal request less than two weeks prior jest to contacting us.
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However, after attempting to hell spin casino withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according jest to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill was in her husband’s name, we considered the casino’s actions as justified and rejected the complaint. The player from Italy państwa facing challenges with withdrawing his winnings amounting owo 232,000 € from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service.
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